Our Policy

Your privacy is important to us at Bank of Billing Application. As such, we are committed to being transparent and open. This Privacy Policy explains how we collect and utilize information about our customers.

INFORMATION COLLECTION AND USE

We may collect different types of personal and other information based on your use of our products and services. Some examples include:

  1. Contact information that allows us to communicate with you, including your name, address, and e-mail address.
  2. Equipment, performance, site and/or app usage, viewing and other technical information about your use of our network, services, products or websites.

We collect two types of customer data:
  1. That which you input during the account login process.
  2. That which is generated through your use of our websites, products and services.

We may use the information we collect for a variety of purposes, including:
  1. Providing you with the best possible user experience.
  2. Providing the services you use, and to respond to your enquiries.
  3. Communicating with you regarding service updates, offers, and promotions.
  4. Delivering customized content that may be of interest to you.
  5. Addressing network integrity and security issues

Buyer Protection Policies

We offer 100% Buyer Protection Policy to our customers. Our Brand of trust clearly defines our values, promising the best online shopping experience to our customers.

1. Genuine Products

  • Merchant guarantees to sell only genuine products to customers through Bank of Billing.com.
  • Manufacturer's or Seller's warranty (wherever applicable).
  • Brand new products (except Refurnished & Unboxed Gadgets).

2. Secure Payments
  • Customers' Personal Data is kept Confidential.
  • All Online Transactions are secured.

3. Easy Returns, Replacements & Refunds
  • Return/Replacement request for any Order should be submitted within 15 club days of receiving the Product.
  • Refund/Replacement will be initiated only upon receiving of the product
  • Replacement will depend upon the availability of the product.
  • In case the product was damaged while in your possession, Bank of Billing will not be under any liability to process the refund/replacement.
  • Damaged / Missing / Empty Packages need to be returned within 2 days of receiving the product.
  • Order Replacement can be done in following cases:
    -Wrong Size/ Color/ Style/ Quantity
    -Missing Parts/ Accessories
    -Defective/ Damaged (if not under Manufacturer's Warranty*)
    -Not as per description
  • Return Package should have the original Price tag and Packaging slip.
  • Few products are Non-Returnable. Please refer to the product page for further reference.
  • For Manufacturer’s Warranty Products, you are required to visit the Brand Service Centre.
  • All Online Transactions are secured.

For more queries, please refer to Return, Replacement & Refund policies.

SECURITY

No data transmissions over the Internet can be guaranteed to be totally secure. Consequently, any information that you transfer to Bank of Billing is sent at your own risk. However, Bank of Billing uses website security measures consistent with current best practice to protect its website, email and mailing lists. These measures include technical, procedural, monitoring, encryption and tracking steps intended to safeguard data from misuse, unauthorized access or disclosure, loss, alteration or destruction. We realize there can be incidents of misuse or unauthorized program incursions, as with any website, service or consumer interaction. In those instances, our policy is to move quickly to isolate the problem, ensure or restore proper functionality and minimize any inconvenience or risk to our customers. As appropriate and necessary, Bank of Billing will notify the relevant authorities of these incidents of misuse or unauthorized program incursions. Bank of Billing will not sell or share your personal information with any third party for the purpose of direct marketing without your consent.

CHANGES TO THE PRIVACY POLICY

Bank of Billing hereby reserves the right to modify/amend or otherwise change this privacy policy, as it deems necessary or appropriate, due to legal compliance requirements or changes to our business practices. If you have provided us with an email address we will notify you, by email to that address, of any material change to how we will use personally identifiable information.

CONTACT US

If you have any questions or comments about this policy or if you would like us to update information we hold about you or help you to adjust your preferences, please contact us by email at support@bankofbilling.com

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